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Overview
I work on a range of new product development and product design strategies within Buildertrend's financial services. This means collaborating with teams across the business to concept new ideas, improve existing experiences, and lead workshops and research initiatives.
Buildertrend Service Design
Role & Employer
Contract Senior Product Designer for Buildertrend - a construction industry SaaS platform
Home Improvement Financing
The goal: Create an entirely new experience for users to request loan draws
My role: Lead product designer creating all designs and flows and coordinating with partners
The challenge: Work with internal teams and external banking and technology partners to weave the new experience into an already robust platform
The result: A set of screens and interactions where users can request and track draws against loans held by their clients. This solution keeps a user within the Buildertrend platform instead of logging into parter dashboards, saving them time and encouraging engagement with other Buildertrend products.
Payments Onboarding
The goal: Create a seamless onboarding experience for Buildertrend Payments
My role: Lead product designer creating designs and flows
The challenge: Walk users through the KYC (know your customer) data collection process such that they complete all fields and successfully submit an application
The result: A four step process that clearly outlines requirements and holds the hand of the user as they complete each step
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